# Bilingual Technology Toolkit

Practical guidance for building better bilingual digital services

## About the Toolkit

**Commissioned by the Welsh Government**, this toolkit was developed by **LinguaSkin (Interceptor Solutions Ltd)** to translate the comprehensive guidance from the Welsh Language Commissioner into an accessible, actionable format for digital projects and procurement teams.

It is designed for **anyone commissioning, designing or developing software** — particularly public sector bodies in Wales — who want to ensure their applications and platforms deliver a **consistently high-quality experience** in both Welsh and English.

The toolkit covers essential areas including:

- Planning bilingual digital services
- User experience design for bilingual interfaces
- Technical implementation strategies
- Content management best practices
- Testing and quality assurance
- Accessibility considerations

##### Key Benefits

- Evidence-based guidance
- User-centered approach
- Technical best practices
- Measurable outcomes

## What's Inside

The toolkit breaks down bilingual considerations into clear requirements you can copy into a procurement spec or internal checklist, covering:

##### Non-functional requirements

- Treat bilingual capability as essential from day one
- Equal design and language provision across all updates and tools

##### User Interface & Language Switching

- Language selectors must be consistent and always visible
- No preference or default to English

##### Testing & Quality Assurance

- Welsh versions must meet the same standards as English
- Language-switching must preserve user context and content

##### Character Encoding & Localisation

- Full support for all 56 Welsh characters
- Correct sort orders, place names, and metadata in both languages

##### Outputs & Reports

- Emails, reports, and mail merges must honour language preferences
- Accessibility and screen reader support must be equal

##### Maps & Geographic Information

- Use bilingual place names and PAF datasets wherever possible

## Let's discuss how LinguaSkin can help you deliver a fully multilingual experience for your software

Extend your services with seamless language support — without code changes, service disruption, or lengthy development.